Thompson Health - Emergency Department - Virtual Tour
Offering the convenience you need and the quality you can depend on, UR Medicine Thompson Health’s state-of-the-art Emergency Department is bright, welcoming and focused on both patient privacy and comfort.
Knowledgeable, caring medical professionals staff this 24-bed, 15,000-square-foot facility, located in the Golisano Center for Emergency and Diagnostic Imaging at Thompson. The hospital has Magnet® recognition from the American Nurses Credentialing Center, a symbol of nursing excellence, and is also a New York State-designated Stroke Center.
Hawks Emergency Department
Welcome to the Hawks Emergency Department, a 24-bed, 15,000 square foot state-of-the-art facility, located in the Golisano Center for Emergency and Diagnostic Medicine. The department is bright, beautiful and full of features designed for patient comfort and privacy.
When you come to our Emergency Department, you will receive prompt attention when seconds count. Our emergency care providers assess patients of all ages and provide treatment for minor to life-threatening conditions. Visitors as well as patients appreciate our large, comfortable waiting area. It’s open and airy, framed by a wall of full-length windows providing natural light and a view of the outdoors.
Hawks Emergency Triage
Upon arrival to the Emergency Department, patients are greeted by a triage nurse who assesses their condition. The triage nurse gathers information about the patient’s symptoms, medical history and vital signs and will determine the order in which patients need to be seen, according to the severity of their symptoms. A visit to the Emergency Department is often unexpected and can be unsettling, but it might help to know that the first face you see will be someone very experienced in emergency care. Patients are then asked to provide a more detailed medical background after they are settled in their room. The patient care rooms are spacious and private, with the latest medical technology.
Hawks Emergency Nurses Station and Patient Rooms
The department’s floor plan brings caregivers closer to patients. The Emergency Department’s “hub” design has the medical staff unit in the center and the 24 patient rooms in a circle around it, which keeps the caregivers close to their patients. Instead of one nurse’s station, there are four. Nurses and Emergency Department technicians work as teams assigned to specific patient rooms providing the most attentive, responsive care possible. This allows the patient to develop a better rapport with their caregiving team. Once a patient is settled in their room, they will be asked to provide a more detailed medical background. Registration at the bedside is another enhancement designed for patient comfort. Patient treatment rooms feature a retractable door that can be closed to provide optimum privacy and quiet for patients and their visitors. The department’s trauma/negative pressure rooms do not recirculate air into common spaces; this allows the treatment of patients with infectious airborne illnesses while protecting others.
Radiologist Reading Room
This is one of our Radiologist’s reading rooms, where doctors can interpret images produced within the Diagnostic Imaging department. The offices are where results are interpreted using the advanced PACS (Picture Archiving and Communication System) which also allows radiologists and the referring physicians to view the results simultaneously.
Interventional Radiology
Our Interventional Radiology department is home to a catheterization lab where a variety of medical conditions are treated by interventional radiologists offering alternatives to surgery that are less invasive. Our specially trained interventional radiologists use small incisions, tiny instruments and imaging techniques to perform procedures such as angioplasty, stenting of blood vessels and insertion of IVC filters to prevent clots from migrating to lungs. Procedures performed by interventional radiologists are generally less invasive for patients than surgery, and result in less pain and shorter hospital stays. Our nationally recognized, board-certified interventional radiologists perform hundreds of these procedures each year.
Computed Tomography
Computed Tomography (CT) is a sophisticated diagnostic imaging technique used by physicians to diagnose many conditions in the brain, chest, abdomen and blood vessels. It combines X-rays with advanced computer technology to produce accurate detailed, cross-sectional images or “slices” of any part of the body. Thompson Hospital has two CT scanners to reduce testing wait times. Your physician will use these images to rule out or confirm the presence of certain abnormalities or diseases. Our CT scanners allow scans to be completed in less than one breath hold. There is a private waiting area with a television for patients and their families.
Ultrasound
Thompson Health’s ultrasound equipment produces highly detailed three-dimensional, “real-time” images of internal organs and remarkably lifelike 3D and 4D images of babies. Non-invasive peripheral vascular equipment (a less invasive alternative to angiography) measures blood flow in patients to diagnose blockages.
Nuclear Medicine
Our large nuclear medicine suite is equipped with an exercise treadmill room so that patients may receive their tests in one area. Services include cardiac diagnostic studies and cancer detection as well as other less common procedures. The new equipment is faster and more sensitive, enabling more accurate test results and faster data analysis. A new camera platform with an open floor design offers easier patient transport.
X-Ray
Thompson Health offers filmless X-ray imaging, which delivers sharper images that can be rotated, lightened or darkened on-screen for optimal results. This reduces the need for repeat tests, thus lowering patient’s potential radiation exposure.